About

Tri State Maintenance, Inc. opened its doors at our Fort Wayne location in the fall of 1988. Through the efforts of company founders Tom and Lou Carboni, Tri State Maintenance, Inc. began as a modest two-person operation. Today, we now employ more than 150 employees in the tri-state region.

The company was founded on the principles of providing excellent customer service, while providing immediate response to customers concerns. We take great efforts to maintain a clean work environment for our customers. The philosophy from which Tri State Maintenance, Inc. built its foundation endures, therefore, assuring these same fundamentals are present at every property we service.

The family owned and operated company takes special interest in our customers, property managers, and building liaisons. Undeniably, this is to assure complete commercial satisfaction, every time. After all, our customers’ success allows Tri State Maintenance, Inc. the opportunity to grow with the community we serve.

Message from Tri State

"When we began the company, we set out to make a difference in the community. And looking back, I think we have.

We will create the set of tools that provides you and your clients with an environment that will satisfy all business needs, employee wants, and overall comfort levels in every aspect of the workplace."

Mark T. Carboni

President

Tri State Maintenance, Inc. will provide you with an affordable workplace solution and prompt customer service, when and where you need it most.

At Tri State Maintenance, Inc., our first priority is client satisfaction. It is this philosophy that has guided us through forty years of quality service to the tri state area. Over the years, we've seen products change. We’ve seen the needs of our clients change. We’ve seen the workforce change. Our philosophy mandates that our values and visions adjust accordingly to an ever changing environment. However, the one constant is our dedication to provide you with the best possible service at the most cost effective prices.

Whether the property is a medical or industrial facility, a corporate office or retail business, employers and their employees want and need a pleasant work environment. Working with you, the Tri State Maintenance, Inc. staff will learn the operational needs of your business, and will create the set of tools that will provide you with a perfect working environment. This will satisfy business needs, employee necessities, and overall comfort levels in every aspects of your work.

Our Management

Tri State Maintenance, Inc. operates under a team-based management style. Projects are assigned to a district manager who coordinates, oversees and inspects the work done at each building location. The management staff meets daily with the Vice President of Operations to discuss training issues, building concerns, and new product introduction. Nightly, district managers will meet with the area managers, location managers and the first line janitors in the buildings in their region. The commitment to our customers begins when the district manager checks the work performed by the staff of cleaners assigned to the buildings.

During normal business hours, customer service managers, district managers and officers of the company meet routinely with clients and property managers to ensure the work is being completed as required, and to be informed of any special events, special needs or changes in their daily operation.

Happy Clients

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Providing our customers with excellent service begins with an open door communication policy that conveys to all involved parties the happenings, challenges, and needs of our business partner.

24-Hour Services

We provide a twenty-four hour contact number to ensure our dedication to providing you with the reliable personnel you need at any point, day or night.

Our Guarantee

Tri State Maintenance, Inc. will interact and react to any and all business developments promptly. And with most employees within minutes of your property, we are able to service any emergency, great or small, in the most timely manner possible.

Verified Professionals

Establishing this interaction with our business partner is only one contributing factor in the overall success of the partnership. The most important communication tool will be the ability to guarantee immediate response when your needs demand it.

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